If you have a problem, would like a new feature, or otherwise have a report to make about one of my [wiki:Projects projects], please use a ticket to report it.

Please provide an email address when reporting the ticket.
This ensures that any extra necessary information can be collected at a later date.
Trac anonymizes your email by removing the domain (showing `name@...` instead of `name@example.com`), for any user that is not logged in, and I am the only user that has a login!
So your address will not be leaked out to spammers or anyone else, but you will be notified when there is a change to the ticket, like if I have a question for you.

Also, it is important to indicate ''which'' project you are referencing, in the `Component` drop-down box.
It is helpful to also select the version of that project that you are using.

= Important Details =

When reporting a problem, it's critical to include enough detail for the problem to be understood, and usually to be repeated.
These are all important details:

 * Firefox or Thunderbird?
   * What version?
   * The english language version?
     * If not, which?
 * What operating system?
 * Do you have other ''extensions'' installed?  Which?
 * Do you have other ''themes'' installed?  Which?  Which are you using?
 * Have you tried testing with a [wiki:BlankProfile]?

Then, about the problem itself:

 * What did you do when the problem revealed itself?
 * What did you expect that didn't happen, or didn't expect that did happen?
 * Are there any messages in the Error Console or Javascript Console?
   Do new ones appear when the problem happens?